Welcome!

Our customer base keeps expanding, so we've implemented an improved system for managing and communicating support requests.

You now have four ways to get in touch with the support team:

• Open a case online (preferred)

  You can still submit a request (without logging in) from the Support dropbox on our web site -- just click any of the "Open a Case" links. This is the preferred method of starting a support request, because it goes directly into our system and avoids all email delivery issues from you to us.

• Email

  You'll still be able to reply to open requests by email just as you've always done. (We'll send an automated "Request received" email, which will contain links you can use to get to the Web Portal if you want to use it to track requests and reply to us instead of using email.)

• Web Portal

  You can sign in to the new web-based portal to submit, reply to and track your requests. Just click the Track my Request link (login required).

• Phone

  You can contact us by phone at the number(s) provided when you purchased phone support.

When creating a new case, please provide a detailed description of your system environment and the issue you're having. You will receive an email notification any time your case is updated.

Our forum and knowledge base are still located at http://snsforums.com but we may transition some of that into our technical support system.

Sincerely,

The SNS Support Team