When attempting to perform certain functions in the EVO GUI the action may silently fail or return a message such as one of the following:
- get not present
- null is not an object
- Cannot read property 'status' of null
- Procedure ‘getTrashShares’ not present
This most often occurs as a result of a web browser incompatibility.
Safari, Firefox, and Chrome are supported browsers; however, in EVO versions prior to 22.214.171.124, there are known compatibility issues with versions of Safari and Chrome that were released after this version of the EVO OS.
Internet Explorer/Edge is not supported.
If your EVO is running an affected version and you experience unexpected results when attempting any actions in the GUI (for example, trying to navigate the recycle bin), try the operation using Firefox as an immediate workaround. Contact our support team and reference this article to determine upgrade eligibility for your EVO.