Customer Support KB
Announcements
- macOS Mojave w/ SNS products
- Current Software Version Listing
- Login to get more documents and downloads
- How to get technical support, support schedule
- macOS High Sierra w/ SNS Products
- macOS Sierra w/ SNS Products
EVO Shared Storage Server
- How do I setup my new EVO?
- Virtual Switch - loopbacks or broadcast storm detected
- Prevent creation of .DS_Store files on network shares
- Folder contents slow to display (Mac, SMB)
- Backup and Archive for EVO
- EVO web interface returns error message, some buttons don't work (browser issue)
SANmp
- SANmp v.4.3.1 Released
- Windows 10 Fall Creators Update, Known Issues with SANmp
- Dead Usage Records (The command failed with Error Code: ffffc17b)
- Default password for SANmp Admin
- Windows 7 prompts for format of SANmp volume
- SANmp 4.3 Incompatible With Older (52mm) Hardware Dongles
ShareBrowser Media Manager
- How do I use my ShareBrowser tags & comments in my FCPX projects?
- How do I use my ShareBrowser tags & comments in my Adobe Premiere projects?
- Avid/SANmp volumes missing or not mounting after upgrade to ShareBrowser 4.4
- How to disable Systems Integrity Protection (SIP) in macOS
- Inaccessible share/disk shown in ShareBrowser
- Configuration Error in Windows
globalSAN iSCSI Initiator
- My activation key no longer works
- How to share iSCSI storage with several computers (Hint: download iSANmp)
- I purchased a globalSAN license, but haven't received an email with my license key. How can I activate?
- iSCSI Header/Data Error Detection warning, or reduced speed
- Activation Key intended for Xtarget
- globalSAN installation failed