Customer Support KB
Announcements
- Current Software Version Listing
- Login to get more documents and downloads
- How to get technical support, support schedule
- Schedule Remote Training Service for EVO & ShareBrowser
- macOS Catalina w/ SNS products
- Begin my Remote Commissioning Service for new EVO
EVO Shared Storage Server
- Using SNS Nomad
- Considerations for external/VPN access to EVO
- How do I setup my new EVO?
- Configuring Azure for Slingshot Replication (Example)
- Ports to keep open for EVO and ShareBrowser (TCP,UDP)
- Slingshot v.1.3 Released
SANmp
- SANmp v.4.3.1 Released
- Windows 10 Fall Creators Update, Known Issues with SANmp
- Dead Usage Records (The command failed with Error Code: ffffc17b)
- Default password for SANmp Admin
- Windows 7 prompts for format of SANmp volume
- SANmp 4.3 Incompatible With Older (52mm) Hardware Dongles
ShareBrowser Media Manager
- ShareBrowser - Export to Resolve Studio
- ShareBrowser v.6.0.0 Partner Release
- Enable Full Disk Access for the Mac Indexer in macOS 10.15
- Setting up the ShareBrowser Web App with multiple EVOs
- Proxies are not configured message when loading the web app
- Using the ShareBrowser Workflow Extension for Final Cut Pro X
globalSAN iSCSI Initiator
- globalSAN and macOS 11 (Big Sur)
- My activation key no longer works
- I purchased a globalSAN license, but haven't received an email with my license key. How can I activate?
- GlobalSAN does not appear in System Preferences and Errors on Launch
- iSCSI Header/Data Error Detection warning, or reduced speed
- Activation Key intended for Xtarget