Customer Support KB
Announcements
- macOS Catalina w/ SNS products
- Current Software Version Listing
- Login to get more documents and downloads
- How to get technical support, support schedule
- Begin my Remote Commissioning Service for new EVO
- macOS Mojave w/ SNS products
EVO Shared Storage Server
- How do I setup my new EVO?
- EVO OS v.6.1.5 Released
- Errors when attempting to delete or rename files/folders on network shares
- Permission denied when attempting to save files (Photoshop)
- Replication (Sync/Copy) best practices and configuration guide
- Network connections dropping or volumes unmounting
SANmp
- SANmp v.4.3.1 Released
- Windows 10 Fall Creators Update, Known Issues with SANmp
- Dead Usage Records (The command failed with Error Code: ffffc17b)
- Default password for SANmp Admin
- Windows 7 prompts for format of SANmp volume
- SANmp 4.3 Incompatible With Older (52mm) Hardware Dongles
ShareBrowser Media Manager
- Enable Full Disk Access for the Mac Indexer in macOS 10.15
- Setting up the ShareBrowser Web App with multiple EVOs
- Proxies are not configured message when loading the web app
- Using the ShareBrowser Workflow Extension for Final Cut Pro X
- ShareBrowser v.5.0.3 Released
- Working with tags and comments using the ShareBrowser Web App and Premiere Panel
globalSAN iSCSI Initiator
- My activation key no longer works
- I purchased a globalSAN license, but haven't received an email with my license key. How can I activate?
- GlobalSAN does not appear in System Preferences and Errors on Launch
- iSCSI Header/Data Error Detection warning, or reduced speed
- Activation Key intended for Xtarget
- globalSAN installation failed