Customer Support KB
Announcements
- macOS Mojave w/ SNS products
- Current Software Version Listing
- Login to get more documents and downloads
- How to get technical support, support schedule
- Remote Commissioning Service
- macOS High Sierra w/ SNS Products
EVO Shared Storage Server
- How do I setup my new EVO?
- Connections Dropping or Volumes Unmounting
- Viewing creation time for files/folders on NAS shares
- Unable to delete content (when working with Sony cards)
- About NAS access types: Read-write, Read Only, Read-write/Reject delete
- Replacing a failed data drive in EVO
SANmp
- SANmp v.4.3.1 Released
- Windows 10 Fall Creators Update, Known Issues with SANmp
- Dead Usage Records (The command failed with Error Code: ffffc17b)
- Default password for SANmp Admin
- Windows 7 prompts for format of SANmp volume
- SANmp 4.3 Incompatible With Older (52mm) Hardware Dongles
ShareBrowser Media Manager
- Working with tags and comments using the ShareBrowser Web App and Premiere Panel
- ShareBrowser v.5.0.2 Released
- ShareBrowser v.5.0.1 Released
- ShareBrowser API Documentation
- How do I use my ShareBrowser tags & comments in my FCPX projects?
- How do I use my ShareBrowser tags & comments in my Adobe Premiere projects?
globalSAN iSCSI Initiator
- My activation key no longer works
- How to share iSCSI storage with several computers (Hint: download iSANmp)
- I purchased a globalSAN license, but haven't received an email with my license key. How can I activate?
- GlobalSAN does not appear in System Preferences and Errors on Launch
- iSCSI Header/Data Error Detection warning, or reduced speed
- Activation Key intended for Xtarget